Avg Response Time1.2sTarget: < 2s ✓
Sentiment Score94%
+2.1%
AI Conversion Rate4.2%
+0.8%
Escalation Rate6.3%Target: < 10% ✓

Response Quality Over Time

24 hours agoNow

AI Capabilities

Intent Detection98.2%
Product Matching95.7%
Checkout Creation99.1%
Upsell Success23.4%